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Message from the General Manager |
Dear Classic Artist Oils Buyer,
This letter is to inform you of our need to change our shipping policy as a direct result of the continued escalation in the cost of petroleum and petroleum based products.
Over the years, you have enjoyed a $6 maximum shipping charge on any size order. We all know that with today’s gas and oil prices, this charge does not cover our costs. Both UPS and FEDEX have continued to raise rates and have added fuel surcharges and other fees. These costs have reached the point where we can no longer absorb them.
Effective with all shipments commencing July 1, 2007, we will eliminate the $6.00 shipping charge. All orders will be charged based on published freight rates. In the beginning, freight will be calculated manually when orders are placed. We are developing a web based shipping calculator that will allow all online orders to be priced immediately with cost based on weight, final destination and method of delivery. We hope to roll this out by mid summer. This same tool will be used by the customer service team for orders that are called in directly. In the coming weeks, please see our website www.artistoils.com for further details.
We will continue to monitor the volatility of this ever-changing market and provide you with timely notice of any future increases. Our continued commitment to our customers is to deliver you a high quality product at a competitive price. We appreciate your business in these challenging times.
Thank you for purchasing our Classic Artist Oils’ products and being our valued business partner. If you need further product information, please feel free to call us at
510-895-8000 x806 or 800-895-8000 x806. |
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